This Data Protection Notice (“Notice”)
sets out the basis which Vu Marcoms (“we”, “us”, or “our”) may collect, use,
disclose or otherwise process personal data of our customers in accordance with
the Personal Data Protection Act (“PDPA”). This Notice applies to personal data
in our possession or under our control, including personal data in the
possession of organisations which we have engaged to collect, use, disclose or
process personal data for our purposes.
PERSONAL DATA
1. As used in this Notice:
“customer” means an individual who (a)
has contacted us through any means to find out more about any goods or services
we provide, or (b) may, or has, entered into a contract with us for the supply
of any goods or services by us; and
“personal data” means data, whether
true or not, about a customer who can be identified: (a) from that data; or (b)
from that data and other information to which we have or are likely to have
access.
2. Depending on the nature of your
interaction with us, some examples of personal data which we may collect from
you include name, residential address, email address and telephone
number.
3. Other terms used in this Notice
shall have the meanings given to them in the PDPA (where the context so
permits).
COLLECTION, USE AND DISCLOSURE OF
PERSONAL DATA
4. We generally do not collect your
personal data unless (a) it is provided to us voluntarily by you directly or
via a third party who has been duly authorised by you to disclose your personal
data to us (your “authorised representative”) after (i) you (or your authorised
representative) have been notified of the purposes for which the data is
collected, and (ii) you (or your authorised representative) have provided
written consent to the collection and usage of your personal data for those
purposes, or (b) collection and use of personal data without consent is
permitted or required by the PDPA or other laws. We shall seek your consent
before collecting any additional personal data and before using your personal
data for a purpose which has not been notified to you (except where permitted
or authorised by law).
5. We may collect and use your personal
data for any or all of the following purposes:
a. performing obligations in the course
of or in connection with our provision of the goods and/or services requested
by you;
b. responding to, handling, and
processing queries, requests, applications, complaints, and feedback from you;
and
c. procesing payment or credit
transactions.
6. We may disclose your personal data:
a. where such disclosure is required
for performing obligations in the course of or in connection with our provision
of the goods and services requested by you.
7. The purposes listed in the above
clauses may continue to apply even in situations where your relationship with
us (for example, pursuant to your employment contract should you be hired) has
been terminated or altered in any way, for a reasonable period thereafter
(including, where applicable, a period to enable us to enforce our rights under
a contract with you).
WITHDRAWING YOUR CONSENT
8. The consent that you provide for the
collection, use and disclosure of your personal data will remain valid until
such time it is being withdrawn by you in writing. You may withdraw consent and
request us to stop collecting, using and/or disclosing your personal data for
any or all of the purposes listed above by submitting your request in writing
or via email to our Data Protection Officer at the contact details provided
below.
9. Upon receipt of your written request
to withdraw your consent, we may require reasonable time (depending on the
complexity of the request and its impact on our relationship with you) for your
request to be processed and for us to notify you of the consequences of us acceding
to the same, including any legal consequences which may affect your rights and
liabilities to us. In general, we shall seek to process your request within ten
(10) business days of receiving it.
10. Whilst we respect your decision to
withdraw your consent, please note that depending on the nature and scope of
your request, we may not be in a position to continue providing our goods or
services to you and we shall, in such circumstances, notify you before
completing the processing of your request. Should you decide to cancel your
withdrawal of consent, please inform us in writing in the manner described in
clause 8 above.
11. Please note that withdrawing
consent does not affect our right to continue to collect, use and disclose
personal data where such collection, use and disclose without consent is
permitted or required under applicable laws.
ACCESS TO AND CORRECTION OF PERSONAL
DATA
12. If you wish to make (a) an access
request for access to a copy of the personal data which we hold about you or
information about the ways in which we use or disclose your personal data, or
(b) a correction request to correct or update any of your personal data which
we hold about you, you may submit your request in writing or via email to our
Data Protection Officer at the contact details provided below.
13. Please note that a reasonable fee
may be charged for an access request. If so, we will inform you of the fee
before processing your request.
14. We will respond to your request as
soon as reasonably possible. In general, our response will be within thirty
(30) business days. Should we not be able to respond to your request within
thirty (30) days after receiving your request, we will inform you in writing
within thirty (30) days of the time by which we will be able to respond to your
request. If we are unable to provide you with any personal data or to make a
correction requested by you, we shall generally inform you of the reasons why
we are unable to do so (except where we are not required to do so under the
PDPA).
PROTECTION OF PERSONAL DATA
15. To safeguard your personal data
from unauthorised access, collection, use, disclosure, copying, modification,
disposal or similar risks, we have introduced appropriate administrative,
physical and technical measures.
16. You should be aware, however, that
no method of transmission over the Internet or method of electronic storage is
completely secure. While security cannot be guaranteed, we strive to protect
the security of your information and are constantly reviewing and enhancing our
information security measures.
ACCURACY OF PERSONAL DATA
17. We generally rely on personal data
provided by you (or your authorised representative). In order to ensure that
your personal data is current, complete and accurate, please update us if there
are changes to your personal data by informing our Data Protection Officer in
writing or via email at the contact details provided below.
RETENTION OF PERSONAL DATA
18. We may retain your personal data
for as long as it is necessary to fulfil the purpose for which it was
collected, or as required or permitted by applicable laws.
19. We will cease to retain your
personal data, or remove the means by which the data can be associated with
you, as soon as it is reasonable to assume that such retention no longer serves
the purpose for which the personal data was collected, and is no longer
necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF
SINGAPORE
20. We generally do not transfer your
personal data to countries outside of Singapore. However, if we do so, we will
obtain your consent for the transfer to be made and we will take steps to
ensure that your personal data continues to receive a standard of protection
that is at least comparable to that provided under the PDPA.
DATA PROTECTION OFFICER
21. You may contact our Data Protection
Officer if you have any enquiries or feedback on our personal data protection
policies and procedures, or if you wish to make any request, in the following
manner:
Contact No.: 64448805
Email Address: contact@engagevusg.com
EFFECT OF NOTICE AND CHANGES TO NOTICE
22. This Notice applies in conjunction
with any other notices, contractual clauses and consent clauses that apply in
relation to the collection, use and disclosure of your personal data by us.
23. We may revise this Notice from time
to time without any prior notice. You may determine if any such revision has
taken place by referring to the date on which this Notice was last updated.
Your continued use of our services constitutes your acknowledgement and
acceptance of such changes.
Effective
date : 04/08/2020
Last updated :
04/08/2020
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